Kat Cole is the COO and President of Focus Brands, North America. After a string of career catapults at an early age working for Hooters, Kat dropped out of college as a 20 year old. Prior to her current role she was the Executive Vice President of Hooters & President of Cinnabon. In addition, she has since gone on to receive her MBA.
In this episode Kat talks through her three part approach to saying yes and no without compromising your values. She also shares why truth is the ultimate leadership mirror, putting your ego aside to focus on customer experience, tactics you can use when you receive criticism and the importance of building trust.
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